FAQ

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OUR GARMENTS

Our materials are carefully sourced to offer the best quality, comfort and look for each garment. We choose materials that can be washed several times without loosing it's look.

All our fabrics for the Holiday wear line PRTECT is source from Italy. For CALISS we source material mainly from South Korea and Italy. South Korea are exceptional at making Polyester that does not feel like a synthetic material.

Sustainability is in our DNA. We offer timeless models in high quality fabrics. Our customers still use garments that we made for our first collection more than 10 years ago.

All our garments are sewn in the EU. We work with factories in Estonia and Lithuania.

Shipping & Delivery

Domestic shipping is handled within 1-3 working days. Allow 1-2 days for shipment.

Foreign shipping could take up to 10 business days. items are shipped within 1-2 working days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping on European orders above 1000 SEK. For International orders shipping is free above 2000 SEK.

Yes, we ship our products all over the globe except Russia.

All shipments have all fees included.

We ship worldwide except to Russia.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also offer Klarna in certain countries.

Returns & Refunds

Yes, we offer full and partial refunds. items must be returned within 14 days

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, the customer does not pay for the return shipment

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

E-mail us 24/7 at info@caliss.com or call us CET between 9-17 at 045 8 7110200